Oh for God’s sake, Citibank!
Feb 17, 2006 in Curse-spouter
I just had the most God-awful experience on the phone!!
See I'm always apprehensive when the Caller ID on the screen says, 'Withheld'. Usually it means some guy from some company is calling me up to sell some product. This time it's a girl. But it took me like one whole bloody minute to realize where she was calling from and later, what the fuck she was talking about.
DAMN I hate being rude on the phone. But This time, CITIBANK has really outdone itself. Good golly, if anyone who works in Citbank here is reading this, I'm sorry, but the people in your Telemarketing department really, really need to learn some conversational skills.
See it took me like 3 bloody times of asking, 'Excuse me' to realize that this girl was calling from Citibank. Even then, it was almost impossible to interrupt the girl because the chick didn't seem to know that when you're in a telephone conversation, you damn hell need to wait for your turn before you continue to speak.
After saying the classic 'Citibank' line, she told me her name, and went on to mumble a very long sentence which made no bloody sense to me at all. SHE SOUNDED AS IF SHE STUFFED AN ENTIRE DONUT INTO HER MOUTH and pushed all the accents of the world into a single sentence in an effort to sound educated damn it. And because I didn't, for the love of God, I couldn't get any inkling of wtf she was blabbing about, I had no choice but to go, 'I'm sorry, but could you repeat that?'
She went, 'Yes,' and then proceeded to wait for a WHOLE ETERNITY before going on again, 'OK I SHALL GO ON.'
GOOD LORD, WHICH PART OF 'Could you repeat that?' is so fucking hard to understand damn it? So I said it again, 'I said, I don't understand what you're saying. Can you say it again?'
And then again,' Yes,' and the eternity pause. Then she goes and say this awfully clever line, hu-hu, 'Ok , would you prefer to speak in Chinese or Malay?'
LIKE WTF? I want to speak in English lah damn it. I said, 'Er. I'd rather speak in English.'
Then again, 'Yes,' and ANOTHER ETERNITY PAUSE!! AND THEN, TO TOP IT OFF, she didn't even pass the phone to someone who COULD be more eloquent than her, she just CONTINUED WITH READING HER PREPARED TELEPHONIST SCRIPT, and then I caught the words, 'PROTECTION PLAN', and by then I had to bloody scream into the phone.
'Stop stop stop stop, you're saying 'Protection plan'?'
'Yes, Propecdon plan.'
'OK.'
'Are you free now?'
'Not really.'
'OK THIS PROPECDON PLAN IS..'
'I said I'm NOT free. And I don't understand what you're saying.'
'OH OK you free at what time?'
'Call me back after work.. Maybe seven.'
Asswipes says I'll buy your stupid protection plan, damn it. Get a good telephonist first, else how the fuck am I going to be convinced that you'll do a good job protecting the things I buy if you can't even employ people who speak understandable English?!




