Damn I hate it SOOOOOO MUCH when people call in and start to throw around big names just to make their point sound more important.

'Yes sir, I'm so sorry about the situation.'

'Don't say sorry, I think you should know this is happening.'

'We are aware and for your information this is a big problem in our administration and this is what we are doing, compiling as many facts as possible so the performance report will assist us in the upgrading of…'

'For your information with the kind of contacts I have when I start to let them know what's happening you guys will be shaking in your knees and peeing in your pants.'

'…' (this is when you start to think the complainant is being a pain in the ass and doesn't realize his credibility is at stake.)

'Well sir if you can give me your name sir I'll put you on the priority list, I would definitely need your reputation to lend support to my proposal…'

'What names you want? You want the Tan Sri …. to call your boss? You want the Raja Muda Perak to hold on to his wedding to talk to you? Just tell me and I will help you.'

Can you be a little less ridiculous and cut to the point… 'Well, why don't we start off with your own complaint first so at least we can sort things out on your end. If you can kindly give me your full name sir it will certainly assist me…'

'I'm telling you with the kind of money your boss earns you might as well give the whole sum to me and I will help you run the company better. Let me tell you that if I tell Dato' Sri …. your boss will lose his job and since he's too important and too busy to talk to me and he has to send his subordinate to talk to me, this shows what kind of attitude he has..'

'Well sir, I know you are very angry, and I really apologize for the slip up, however, if I could get YOUR NAME it will speed things up.'

'bla bla'
'Your name sir.'
'Bla bla bla I know Dato … the MP of … '
'Yes sir, I'm sure, but this is your situation…'
'I know I may have a small company but one day with the kind of connections I have you will regret the day you didn't want to …'
'Sir, please help me help you. Your name.'

…

I know customer service can be a bitch. I know customer service consultants are idiots. And I know many companies in Malaysia suck at giving first class service, I've had my complaints myself, even over my own company (I know my own company has a long, long, long thousand mile journey to walk before finally reaching the service excellence mark).

But sometimes when you get customers who think they're lords of the world just because they're able to throw a name here and there, it really gets on your nerves. And at that point in time you really want to go, 'Damn it you know why you're getting such lousy service? It's because you don't have the damn courtesy to act like a normal human being and behave courteously.

Haven't had a work-related rant in years and I thought this could just be it.